SEASON PASS: Unlimited Open Water Swimming

If you swim regularly at our venues or need some motivation to keep swimming, then you may want to get yourself a Season Pass. It gives you unlimited open water swimming* at our venues – in fact, the more you swim, the more you save! You’ll also get additional benefits such as discounted themed swims, coaching and much more!

Our Season Pass 2023 is available to purchase on the ACTiO app.

Season Passes 2023 are valid from 1 Jan until 31 Dec.

Available for purchase until 31 March 2023 only.

There’s 3 Season Passes to choose from:

SEASON PASS: BASIC

(£250 Milton Keynes / £325 London Royal Docks)

This pass is suitable if you want unlimited open water swimming only at your favourite Love Open Water venue.

• Unlimited open water swimming* at your chosen venue
• 10% off open water swimming at other LOW venues (except Tidal Thames Swims)
• 10% discount on Halloween and Xmas Swim
• Free Cold Water Induction (online)
• Free Love Open Water swim hat

TERMS & CONDITIONS 

• Season Passes are valid to use from 1 January until 31 December 2023.  
• Season Passes are available for purchase on the ACTiO app until 31 March 2023 only. 
• You must be a current NOWCA member for your Season Pass to remain active. 
• You must be opted-in for Love Open Water communications at all times to receive important information about your Season Pass. 
• Season passes cannot be used at Love Open Water Tidal Thames Swims. 
• You must activate your Season Pass before you are able to use it to book your swims. 
• Instructions on how to activate your Season Pass will be sent upon payment in ACTiO.  Activation instructions will be in your booking confirmation email. 
• You must follow the instructions in the confirmation email to apply for the relevant Season Pass Club. Once the request is received, it may take up to 3 working days (excludes weekends) for your Season Pass to be fully activated. 
• There is no physical Season Pass. Once your pass is activated, the ACTiO app will automatically apply the relevant discounts when you book. 
• If you consistently fail to show up for sessions booked using your Season Pass, we reserve the right to cancel your Season Pass at our discretion, at any time without notice. No refund will be issued in such cases. 
• Season Passes are not transferable and cannot be exchanged for cash. 
• The bonus item with the Premium Pass will be delivered to UK addresses only.  
• Discounts offered with the Season Pass cannot be used with any other offer. 
• The Season Pass only entitles the user to the benefits as outlined for the specific pass purchased. It is not intended as a priority pass or VIP pass. Season Pass holders are not entitled to any priority over non-Season Pass members.  
• The Season Pass prices take into consideration seasonal changes in scheduling, staffing, and any other circumstances beyond our control that may affect our ability to open the venue (such as weather, water quality, directives from authorities, etc).
• Premium and Midlands Passes are non-refundable. 
• Refund Policy for the Basic Pass: 
  • A refund will only be considered if the venue is closed for eight (8) consecutive weeks during the Season Pass year and a refund application is received within 14 days from the date the venue re-opens. 
  • If the application is approved, a pro-rata refund will be issued based on the price of the Season Pass and the closure period only.  
  • All approved refunds will be processed and paid at the end of Season Pass year, regardless of approval date. 
  • To apply for a refund, the pass holder must submit an online query from the Love Open Water website: https://loveopenwater.co.uk/our-support/ 

* Open water swimming is the regular sessions offered by the venue and appears as such under available activities. Excludes special activities and events unless specified as an additional benefit of the Season Pass package.

FREQUENTLY ASKED QUESTIONS (FAQs) 

How do I purchase a Season Pass?

• All Season Passes will be available for purchase on the ACTiO app.
• Simply go in to the Love Open Water venue that you normally swim at and select the Season Pass you wish to purchase.
• You will be asked to choose a date in the calendar – please choose any date showing. This date is simply to allow the system to process payment and has no bearing on your Season Pass.

Can I purchase my Season Pass at the venue?

• No, our venues are not able to process payment for Season Passes.
• You will only be able to make your purchase via the ACTiO app.

I am buying a Season Pass for the first time. What do I do?

• Simply purchase the Season Pass via the ACTiO app.
• Once you have completed your purchase, you will receive a confirmation email with instructions to activate your pass.
• It is important that you follow these instructions so your pass can be activated and ready for you to use.
• Once you submit your activation request, our team will verify and activate your pass within 3 working days (excluding weekends).
• You will not be able to purchase a Season Pass after 31 March 2023.

I already have a Season Pass and want to RENEW/CHANGE it for next year. What do I do?

• There is no renewal of Season Passes. Once your pass expires, it will be removed from our system completely and you will need to purchase a new pass via the ACTiO app.
• Once you have completed your purchase, you will receive a confirmation email with instructions to activate your pass.
• It is important that you follow these instructions so your pass can be activated and ready for you to use.
• Once you submit your activation request, our team will verify and activate your pass within 3 working days (excluding weekends).
• You will not be able to purchase a Season Pass after 31 March 2023.

The Basic Pass is not available for my venue – what do I do?

• If the Basic Pass is not available for your venue, you may want to purchase a Premium Pass which gives you access to all the Love Open Water venues. This pass offers the most benefits out of all the Season Pass options.

My venue closed during the Winter, can I get a discount/refund on my Season Pass?

• Our Season Pass prices already take into consideration seasonal changes in scheduling, staffing, and any other circumstances beyond our control that may affect our ability to open the venue (such as weather, water quality, directives from authorities, etc).
• Please read the terms & conditions for more information about refunds.

Can I get a refund or transfer my Season Pass?

• Season Passes are not transferable and cannot be exchanged for cash.
• There are no refunds on Season Pass Premium and Midlands.
• For Season Pass Basic, please check the terms & conditions for the refund policy.

How do I activate my Season Pass?

• You must activate your Season Pass before you are able to use it to book.
• Instructions on how to activate your Season Pass will be included on your purchase confirmation email.
• There is no physical Season Pass. Once your pass is activated, the ACTiO app will automatically apply the relevant discounts when you book.

I have purchased a Season Pass but it is still asking me to pay for my swim. What do I do?

• You must activate your Season Pass before you are able to use it to book.
• Instructions on how to activate your Season Pass will be included on your purchase confirmation email.
• There is no physical Season Pass. Once your pass is activated, the ACTiO app will automatically apply the relevant discounts when you book.
• If you have followed the instructions and are still being asked to pay, please contact Customer Service via the online form here.

* Open Water Swimming is the regular sessions offered by the venue and appears as such under available activities. Excludes special activities and events unless specified as an additional benefit of the Season Pass package.

I used my Season Pass to book a slot but I cannot attend. What do I do?

• If you are unable to attend a session and there is someone on the waitlist for your timeslot, then please cancel your slot so it can be offered to the waitlisted swimmers.
• If the timeslot is not fully booked and there is no waitlist, you will NOT be able to cancel your spot. We recommend you check the day of your session to ensure there is no waitlist.
• If you consistenly fail to show up for sessions that are fully booked, we reserve the right to cancel your Season Pass at our discretion, at any time without notice.

Does my Season Pass give me priority over non-pass holders?

• No. Our Season Pass is not intended as a priority or VIP pass and Season Pass holders are not entitled to any priority over non-pass members.  
• The Season Pass only entitles the user to the benefits as outlined for the specific pass purchased. 

Why is my Season Pass cancelled?

• If you consistenly fail to show up for sessions that are full, we reserve the right to cancel your Season Pass at our discretion, at any time without notice.

Can I buy a Season Pass as a gift for someone else?

• No, we do not currently offer Season Pass gift vouchers or similar.
• The Season Pass can only be issued to the member that purchased it.
• Only one Season Pass per member.

I have swim credits – what will happen to them when I purchase to a Season Pass?

• If you have unused swim credits on your account, they will be deferred on your account while your Season Pass is active.
• Swim credits do not expire so long as you have a current NOWCA membership and it remains active.

I purchased a Season Pass PREMIUM, how do I claim my bonus item?

• Instructions on how to claim your Season Pass Premium bonus item will be included on your purchase confirmation email.
• The bonus item can be claimed until 31 December 2023.

I can’t log in to activate my Season Pass – what do I do?

• Start your pass activation here.
• Instructions on how to activate your Season Pass will be included on your purchase confirmation email. Make sure you have followed the step by step guide.
• If you are still experiencing difficulty, please contact our Customer Service via the online form here.