Cancelling / Changing My Swim Session Archives

My swim was cut short due to bad weather, can I get a credit or refund for that session?

If your swim has been cancelled or cut short due to adverse weather conditions, the Venue/Duty Manger will apply a credit to those swimmers. See WEATHER / WATER CONDITIONS f...

I’m on a waiting list and have received notification of a slot becoming available. How do I accept?

If you have added yourself to a waiting list and receive an email or app notification, you will need to do the following to accept the slot within 2 hours: Login to ACTiO app or the desktop version ...

How does the waiting list function work on ACTiO?

If the venue has enabled a waiting list for an activity, this will allow you to add yourself to this list IF A TIMESLOT IS FULLY BOOKED To add yourself to the waiting list, click the radio button next to the fully booked timeslot you’d like and select ...

I want to cancel /change my session, can I get a refund?

Love Open Water does not currently offer refunds on bookings unless there are other swimmers on the waiting list for the time slot you have booked. You are also not able to transfer your session to another day or person. Please ensure you have carefully chec...

I can’t make my session time, how do I let you know so my spot can be filled by someone else?

You don’t need to contact the venue if you can’t make it for your booked swim. If there is a waiting list on your timeslot, you may request a refund within the app by choosing your timeslot (in the calendar view) and then scrolling down and selecti...