Do you have a Season Pass?

Yes, we have venue specific season passes or our Premium Season Pass. Click HERE for details ...

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What’s the water temperature today?

Water temperatures for each venue can be found on the VENUES page on this website. These are updated during each swim session and will show you the latest temperature reading once that session is finis...

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I have misplaced my belongings, is there a lost property box at the venue?

Any items left at the venue will be held for two weeks before being given to charity or in the case of goggles and hats, added to our ‘borrow bag’ for swimmers to use if they have forgotten kit or do not have their own. ...

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Do you accept card payments at the venue?

All payments on site are currently contactless as such we can take payment via either contactless enabled devices or card. We are not taking cash at this time. ...

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Do you have changing facilities and toilets at the venues?

Changing facilities are currently not available. We ask that customers either arrive on site and are either ready to swim or prepared to change outside (changing robes are useful for privacy and double up as a towel). Please make sure to use the bathroom befor...

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I’ve completed the form for a gate code but haven’t received a response.

The gate code for Nottingham and Chattern Hill Orchard are now contained in your booking confirmation email.   ...

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I’ve completed the form for a gate code but it says I haven’t passed the security check. What do I do?

You must use the same email address to receive the gate code as used for your NOWCA membership. If you have received this message, it’s likely you have used a different email address. Please complete the form again, using your NOWCA registration email ad...

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I’ve registered for a swim at The Haven or Nottingham, how do I get the gate code?

You will need a gate code to access The Haven and Nottingham. The respective codes will be included in your booking confirmation email.   ...

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Is there secure bicycle parking available at your venues?

Please see the VENUES page on the website for information on getting to the venue and parking options / bicycle storage ...

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Is there parking available at your venues?

Please see the VENUES page on the website for information on getting to the venue and parking options / bicycle storage ...

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